Scottish Widows has signed as much as the Safety
Distributors Group’s (PDG) claims constitution.
The insurer stated it assigns a devoted claims handler
for every case, offers common consumer updates and guarantee fee of a declare
inside 72 hours of it being accepted.
Scottish Widows makes use of e-signature expertise to acquire
buyer consent to request medical proof extra rapidly, in addition to notifying
intermediaries when a declare is obtained from a consumer.
Scottish Widows has additionally signed as much as the PDG’s funeral
pledge and dedicated to ahead as much as £10,000 to the funeral director of a
policyholder earlier than probate is settled.
Scott Cadger (pictured), head of safety underwriting and claims technique at Scottish Widows, stated: “We're happy with not solely the claims we pay however the distinction we make to the lives of our clients day by day. It’s the folks behind the numbers who matter most – these whose lives have been turned the wrong way up as a result of the worst has occurred to them and their households.”
Alan Knowles, chair of the PDG, added that Scottish
Widows is becoming a member of a rising variety of insurers who've taken the step to point out
they put the declare on the coronary heart of their companies.
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