Insurers are innovating the client expertise to offer handy, quick providers
“A glad buyer is the most effective enterprise technique of all”—Michael LaBoeuf, American enterprise creator.
Above all—even pricing and merchandise—insurance coverage shoppers prioritize velocity, comfort and ease-of-use*. They anticipate their insurers to be versatile as their wants change and to supply extra personalised providers that match their existence and particular person conditions. As a way to present seamless service, insurers are launching customer-centric digital platforms that enable clients to purchase and handle protection, anytime, wherever.
Two such revolutionary firms are latest recipients of Efma-Accenture Innovation in Insurance coverage Awards – they gained the Submission of the Month awards and had been fast-tracked to the shortlist qualifying for recognition on the world awards ceremony on 24 June in Amsterdam. Whereas one is a big world insurer and the opposite an insurtech startup, they share a need to enhance the client expertise and have made it simpler for patrons to seek out what they want, when they need it, on-line.
PZU Group makes it simpler for patrons to handle insurance coverage and entry customer support on-line
As the biggest insurer in Central and Japanese Europe, making a central self-service portal for patrons was no easy feat for PZU; it needed to navigate regulatory necessities and compile knowledge from 10 firms and 18 techniques. Nevertheless, it noticed the chance to create a extra handy service for its clients as a win-win that may additionally allow it to cut back prices and enhance gross sales.
PZU Group’s self-service portal is a one-stop-shop for patrons searching for to purchase and handle a number of sorts of insurance coverage, together with journey, property, auto, life and funding merchandise. When conceptualizing the service, the corporate centered on making it customer-friendly and simple to make use of, believing strongly that clients desire to handle their insurance coverage portfolios on-line as an alternative of by phone or visiting a department. An estimated 150,000 clients now use the portal and PZU has achieved financial savings in customer support and administration whereas growing gross sales alternatives due to community affiliations. It has additionally moved to paperless communication and improved knowledge administration effectivity.
PZU Group’s innovation is shortlisted for the Core Insurance coverage Transformation award on the Efma-Accenture Innovation in Insurance coverage Awards.
Wellthie helps small companies discover the proper medical health insurance
Accenture lately launched a report that discovered small companies had been being underserved by insurers. Enterprise house owners need a extra handy option to buy and handle their insurance policies.
Insurtech Wellthie is a brand new on-line medical health insurance market the place small enterprise house owners can simply search and examine choices and pricing. They will additionally join with a licensed dealer who can information them in buying the merchandise they select. Aggregating small enterprise medical plans permits clients to seek out insurance policies obtainable of their space that match their wants. It’s as simple as getting into a zipper code.
Wellthie is shortlisted for the Efma-Accenture Innovation in Insurance coverage Award’s Insurtech award.
Almost 400 improvements had been submitted to the 2019 Efma-Accenture Innovation in Insurance coverage Awards. Voting for the worldwide awards and submissions for the North American awards shut Could 17. Voting for the North American awards will observe. Register and vote for the main insurance coverage improvements on-line.
* Accenture World Monetary Companies Shopper Survey 2019
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