Insurance coverage dealer Aon has shaped a partnership with Hello Marley that goals to enhance insurers’ buyer engagement via an clever SMS texting platform.
Hello Marley is a software program supplier providing a man-made intelligence-enabled dialog platform particularly designed for the insurance coverage business.
Aon will supply the platform to insurers globally to attempt to shift from antiquated calls to extra environment friendly messaging through textual content, connecting the assorted stakeholders within the insurance coverage ecosystem.
The platform has already helped insurers to ship 20% sooner declare decision and keep away from greater than 4 calls per declare.
In addition to boosting buyer engagement, the platform frees up time for expert insurance coverage professionals to deal with extra complicated points.
Greg Heerde, head of Americas analytics for Aon’s Reinsurance Options enterprise, stated that as a dealer Aon is aware of what insureds are asking for and the challenges carriers are dealing with.
“Hello Marley’s platform and confirmed group stood out with their deal with insurance-specific conditions,” he added. “Hello Marley is larger than simply texting – it's connecting your complete insurance coverage ecosystem in a easy, clear, and significant method. We're excited to deliver this innovation to insurers globally.”
Mike Greene, CEO of Hello Marley, stated the software program is custom-designed for the insurance coverage area “as a result of folks in insurance coverage ought to get devoted, superior instruments too”.
“As we glance to embrace your complete insurance coverage ecosystem, together with brokers and brokers, we're serving to insurance coverage firms ship a contemporary expertise that places prospects first,” he said.
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