Bupa turns into first insurer to be rated by the CQC

Bupa UK has change into the primary well being insurer to be rated
by the Care High quality Fee (CQC), receiving an general score of “good”.

The CQC checked out whether or not providers have been protected, efficient,
caring, aware of the wants of consumers and well-led, score Bupa good in
all 5 areas.

Inspectors assessed Bupa’s specialist affected person assist
providers, which provide insurance coverage clients entry to a group of specialist
clinicians together with oncology and cardiac nurses. They supply medical recommendation
and assist on well being and wellbeing over the cellphone.

Employees have been praised for his or her compassionate care, with
inspectors highlighting that they “concerned and handled individuals with kindness,
dignity and respect.” Employees additionally understood clients’ private, cultural,
social and non secular wants, and “displayed an understanding and non-judgemental
perspective to all clients”.

Alex Perry (pictured), chief government of Bupa UK
Insurance coverage, stated the insurer is dedicated to driving high quality all through the
enterprise.

“We worth the perception exterior inspection may give and
welcome these conclusions to make sure we proceed to ship the very best requirements
of look after our clients,” he added.

Bupa was recognised for its good security file within the
report, with inspectors citing good methods to handle danger in order that security incidents
have been much less prone to occur; an understanding from workers of their
duties to handle emergencies and to recognise when clients want
pressing medical consideration; routine evaluations of the effectiveness and appropriateness
of the care it offers; and clear methods to maintain individuals protected and safeguarded
from abuse.

The service was additionally recommended for its acts of kindness
scheme, which permits workers to ship a private reward every month to a buyer who
may be going via a tricky time.

Dr Luke James, medical director at Bupa UK Insurance coverage,
stated: “Previously insurers haven’t been regulated and rated by the CQC,
nevertheless the consultants and hospitals we work with are. As our specialist
assist groups supply sufferers assist alongside the care offered by their
consultants, we imagine it’s vital that we show the standard of the
recommendation and assist we’re providing.”